Terms of service

The agreement

These terms are an agreement between you, or the organization you sign up for, and DH DIGITAL LLC, a limited liability company that operates Verte (“Verte”, “we”, “us”). By creating an account or using the service you accept them. If you sign up for an organization, you confirm you can bind it.

The service

Verte checks how AI answer engines, currently ChatGPT, Gemini, Google AI Overviews and Google AI Mode, respond to the prompts you track. It shows dashboards and reports, runs audits, and offers the Verte Engine, an assistant that proposes changes you confirm.

AI engines change often and answer differently from day to day. Verte reports what the engines said when we asked; we don’t control their answers and can’t promise any result in them.

Accounts and workspaces

• Keep your sign-in details safe; you’re responsible for activity in your workspace.
• Agency workspaces may hold clients and prospects. You confirm you’re allowed to track the companies you add.
• Seats are unlimited on every plan; each person needs their own sign-in.
• Verte is available only to businesses located in the United States, and you must be at least 18 to create an account.

Plans, trials and billing

• Plans, prices and allowances are listed on our Pricing page. Prices are in US dollars and exclude tax.
• Free trials last 7 days on every agency plan and Business Basic and Pro, with the plan’s full limits. A card is required at checkout. We email you 3 days before the trial ends; if you don’t cancel, your card is charged when it ends. One free trial per person.
• Business Max and Custom are paid from day one.
• Annual plans are billed once a year at 20% less than twelve months. Allowances such as pitches, audit pages and Engine messages reset monthly on every plan.
• Plan changes apply straight away and are prorated. That includes switching between monthly and annual.
• Subscriptions renew automatically until cancelled. If you cancel, access continues to the end of the period you’ve paid for, or to the end of a trial.
• Refunds: if you ask within 24 hours of being charged, we’ll refund that charge in full. This applies to every charge, including the first one after a free trial, renewals and annual plans. Write to billing@useverte.com within the 24 hours. After that, charges aren’t refundable, except where the law requires.
• If a payment fails, we may limit paid features after a grace period until it’s resolved.

Acceptable use

• Don’t use Verte to break the law or anyone’s rights, or to send spam.
• Don’t try to get around limits, share accounts to avoid plan limits, or probe, overload or reverse engineer the service.
• Use the API and MCP server with your own keys and within their rate limits.
• Partner links must not be used for self-referral or misleading promotion.

Your data

You keep all rights in what you put into Verte, and in your reports. You give us permission to process it only to run and improve the service, as described in our Privacy policy. You can export your reports at any time, and you can ask us to delete your account.

The Verte Engine and AI features

AI features can be wrong. The Verte Engine never changes your workspace by itself: every change is a proposal that someone with access must confirm, and proposals expire after 24 hours. Check AI-written prompts, summaries and strategies before relying on them.

Our property

Verte, its software, design and brand belong to us. White-label reports may carry your agency’s branding; everything else stays ours. Feedback you send us may be used freely.

Availability and changes

We work to keep Verte available but don’t promise it will be uninterrupted. We may change features; if a change materially reduces a paid plan, we’ll tell account owners in advance.

Disclaimers and liability

As is. Verte is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don’t promise that the service will be uninterrupted or error-free, that AI engines will answer in any particular way, or that following Verte’s findings, reports or suggestions will improve your visibility or results.

No indirect losses. To the fullest extent the law allows, Verte isn’t liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business opportunities, even if we were told they were possible. We aren’t responsible for the answers of third-party AI engines, or for decisions you make based on them.

Cap. To the fullest extent the law allows, Verte’s total liability for all claims relating to the service is limited to the fees you paid us in the 12 months before the claim arose, or US$100 if that is more.

What these limits don’t cover. Nothing in these terms limits liability that can’t be limited by law, such as for fraud, gross negligence or wilful misconduct, or, where it applies, death or personal injury caused by negligence, and any rights you have as a consumer that can’t be waived.

Your responsibility. You’ll defend and indemnify Verte against third-party claims arising from what you put into the service or from your breach of these terms.

Ending the agreement

You can cancel at any time and ask us to delete your account. We may suspend or close accounts that break these terms, with notice where we reasonably can.

Governing law

These terms are governed by the laws of the State of California, USA, without regard to its conflict-of-law rules. Any dispute will be heard in the state or federal courts located in Sacramento County, California, and you and DH DIGITAL LLC agree to their jurisdiction.

Changes to these terms

We may update these terms from time to time. When we do, we’ll change the date at the top of this page, and for a material change we’ll tell account owners by email before it takes effect. If you keep using Verte after the change takes effect, you accept the updated terms; if you don’t agree, you can cancel your account before then.

Contact

Questions about these terms: support@useverte.com. For help using Verte, write to support@useverte.com.